ITE realises that to achieve our company vision of becoming “The Leading Engineering Contractor Par Excellence for Clients, Partners and Staffs in Thailand and Neighbouring Countries” we must provide value-added services to our clients through services that meet their precise requirements with effective application of quality management system including processes for continual improvement of the system and the assurance of conformity to their requirements in according to Scope of ISO9001:2000 Quality Management System. So, ITE has implemented the ISO9001:2000 Quality Management System (QMS) since beginning of the year 2007 and has been granted ISO 9001:2000 registration by Moody International/UKAS since 20th February 2008 with the following scope of work:

• Design, installation and maintenance for utility system of High-rise Buildings.

• Maintenance and testing for service stations and factories.

• Design, construction, installation and maintenance for factories and utility plants.

Our QMS is included the series of controlled documents such as Quality Policy, Quality Manual(QM), Quality Procedure(QP), work instructions(WI), standard forms and guidelines, which focus on seven key performance objective :

• To ensure that all works are correct and complete with least defect.
• To complete all projects on or ahead of schedule.
• To complete all projects on or below budget.
• To satisfy customer expectations.
• To provide safety work with least accident.
• Continuous personnel development
• To record all quality data to find the opportunities for improvement the QMS

Each division and project of ITE has been ISO 9001:2000 certified and is accountable to the company’s management team by providing updates and status at monthly, quarterly and mid year management review  meetings.  The management team is responsible for developing and monitoring corporate standards, seeking opportunities for improvement, new technology and best practices to develop the company to be the leader in industry.

The Quality Manual (QM) is a key document that links the procedures and “how ITE does business on a daily basis” with the requirements of the International Organization for Standardization (ISO).  The ITE’s STRUCTURE OF PROJECT QUALITY DOCUMENT shown after.

At the beginning of projects, ITE will customize the project execution process by setting up the Project Quality Plan (PQP) which includes all the quality procedures, form, work instruction, other supporting documents and key performance indicators (KPIs) or benchmarks to measure and evaluate the project’s performance.

In Project Quality Plan (PQP), the procedures, forms etc. may be a series of mandatory procedures that apply to all projects or may be the clients’ own sets of standards, our PQP has the flexibility to adapt a “fit-for-purpose” approach.  This allows the projects to support client requirements while still meeting the minimum requirement of ITE’s quality system according to ISO9001:2000.